Privacy policy

The data we process

• Intimate health: neighbourhood, products searched for, phone number. No account or name is required. A request can only be accessed through a private link.
• Shop: identity, phone, delivery address, orders.
• SOS+: emergency contacts and, if you choose, encrypted medical information.
• Delivery: GPS location, only if you share it, for the delivery concerned.

Payments

When you pay directly from your phone, your Mobile Money number and the amount are sent to our licensed payment provider and to your operator, solely to carry out the payment. The payment label only shows “Protège Plus” and a reference, never the name of a product. Protège Plus never knows or asks for your PIN.

SOS+

Medical information is encrypted in the database, never written into the QR code, never kept in the app cache, and visible only to professionals whose identity has been verified, for the fields you allow. Every consultation is logged and reported to you. When the subscription expires, the record is deactivated; the data is kept for the period shown in your area, then the medical information is erased. You can delete your record at any time.

Solidarity actions

Beneficiaries' numbers are stored encrypted and are only used to avoid duplicates.

Your rights

You can request access to, correction or deletion of your data at +228 70 60 55 66.